Lignum Capital inc., LignumAI LLC, Lignum IA Technologies Intelligentes Inc. (“LignumAI”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our products and services.
By accessing our website or using LignumAI services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that identifies you as an individual, including:
- Name
- Email address
- Phone number
- Company name
- Job title
- Billing information (for paid plans)
- Any information you voluntarily submit via forms, contact pages, support requests, or newsletter subscriptions
1.2 Technical and Usage Data
When you interact with our website or platform, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed and interaction data
- Time spent on our website
- Referring URLs
- Cookies and tracking technologies (see Section 7)
1.3 Uploaded Content & Technical Files
As LignumAI processes technical drawings and documents (e.g., architectural blueprints, engineering files, PDFs, CAD files), we may collect:
- Uploaded documents
- Extracted data, text, and structured outputs
- Metadata from drawings and files
- Images submitted for processing
We treat all uploaded files as confidential and do not use them to train models unless you explicitly authorize this.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our products and services
- Process technical drawings and generate AI-powered outputs
- Respond to requests, support tickets, and inquiries
- Personalize your user experience
- Analyze website usage and improve performance
- Manage subscriptions, billing, and user accounts
- Send administrative updates, product announcements, or marketing emails (with opt-out options)
- Ensure platform security, fraud prevention, and compliance
3. How We Share Your Information
We do not sell your personal data.
We may share information only in the following situations:
3.1 Service Providers
Trusted third-party partners may assist with:
- Hosting services
- Cloud processing
- Payment processing
- Analytics
- Email distribution
- Security monitoring
All providers are contractually bound to strict confidentiality obligations.
3.2 Legal Compliance
We may disclose information if required to:
- Comply with applicable laws
- Respond to subpoenas or legal requests
- Protect our rights, safety, or property
- Prevent fraud, abuse, or security threats
3.3 Business Transactions
In the event of a merger, acquisition, or asset sale, your information may transfer as part of the business assets. You will be notified if your data becomes subject to a different privacy policy.
4. Data Retention
We retain your information only as long as necessary for:
- The purposes outlined in this policy
- Legal, regulatory, or contractual obligations
- Auditing and security requirements
Uploaded technical drawings and files can be deleted at any time upon request.
5. International Data Transfers
Depending on your location, your data may be processed in Canada, the United States, or other regions where we operate.
We implement safeguards such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
- Encryption in transit and at rest
6. Security Measures
We use industry-standard administrative, technical, and physical security controls to protect your data, including:
- Encryption (AES-256 and TLS 1.2+)
- Role-based access controls
- Secure cloud infrastructure
- Continuous monitoring and threat detection
- Regular audits and penetration testing
However, no system is 100% secure. You acknowledge that transmission of data is at your own risk.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Personalize content
- Provide a better user experience
You can control or disable cookies via your browser settings, though some features may not work properly.
8. Your Rights
Depending on your jurisdiction (including GDPR, PIPEDA, and CCPA where applicable), you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Opt out of marketing communications
- Restrict or object to data processing
- Withdraw consent at any time
- Request a copy of your data (data portability)
To exercise any rights, contact us at privacy@lignumai.com.
9. Children’s Privacy
Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party services. We are not responsible for the privacy practices or content of those external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or data requests, please contact:
LignumAI Privacy Office
Email:
privacy@lignumai.com
Phone: +1 (514) 503-1907
Website: www.lignumai.com